1. What is an Air India Gift Card and what are the types of Gift Cards available for purchase?
Air India gift card (“Gift Card”) is a digital card that you can purchase on giftcards.airindia.com (“Platform”). You can buy a gift card with the amount you prefer and send it to the intended recipient via email. It can be used to pay for Air India flight tickets and additional products or services offered by Air India on Air India website and Air India mobile app. Please note that the Gift Cards cannot be used to purchase goods and/or services offered by third parties other than Air India. You can choose from different themes for various special occasions like birthdays, anniversaries, travel and other special moments to gift to your dear ones.
2. How do I buy an Air India Gift Card?
Visit the Platform.
1) Select the occasion for which you would like an Air India Gift Card. You can select from a number of themes such as birthday, anniversary, travel and special moments.
2) Enter the amount of your choice.
3) Enter the name and email of the recipient.
4) Add your personalised message and get the preview of the Gift Card.
5) Proceed to make the payment via credit card, debit card, UPI or through net banking.
6) Once you have completed the checkout process, you will receive an order confirmation, a payment confirmation, and a delivery confirmation mail. The recipient will receive the Gift Card in their email, which they can then use to book a flight and ancillary services (except travel insurance, upgrades or any goods and/or services offered by any third-party other than Air India) offered by Air India on Air India website or through the Air India mobile app.
3. Where can I buy an Air India Gift Card?
You can purchase an Air India Gift Card on the Platform.
4. How can I use the Air India Gift Card?
To use the Gift Card:
1. Select the flights you are interested in on the Air India website or Air India mobile app.
2. Enter the Gift Card number and pin that you will receive in your email after completing the purchase of a Gift Card.
3. If the booking amount equals or exceeds the available credit on the Gift Card, the Gift Card will be fully used until it has no remaining value.
4.If your Gift Card amount is lower than the booking amount, you can make
up the difference by paying the additional amount using any credit card
accepted by Air India on the Air India website or mobile app. Gift Card
cannot be clubbed with any other form of payment if redemption is being
done through the Air India Contact Centre.
5. Why hasn’t my recipient received the Gift Card yet, what should I do?
Do not worry; your order is safe with us. The Gift Card will be sent to the recipient’s email usually around 30 minutes after your successful online payment. If the recipient of your Gift Card has not received the Gift Card email after 1 hour from the time the order was placed, you may contact our call centre at 0116 932 9333, 0116 932 9999, 1860 233 1407. In case you have scheduled the delivery for another date, the Gift Card will arrive on that date. You can schedule the delivery up to 60 days from the date of purchase.
6. Can the Gift Card be bought with a future delivery date?
Yes, you can buy a Gift Card for later delivery. This is possible up to 60 days from the day of purchase. Your recipient will receive the Gift Card in their email inbox on the scheduled day of delivery.
7. How can I order a Gift Card for a person who doesn’t have an email?
You can purchase the Gift Card in your recipient’s name and provide your email. You may then print the Gift Card received in your email and present it to your recipient directly.
8. How do I get a refund for my Gift Card?
As per our internal policies, the Gift Card is non-refundable
9. How do I pay for the Gift Card?
Only payments through credit cards, debit cards, UPI or net banking are accepted for the purchase of the Gift Card.
10. Will I receive a confirmation after placing an order?
Upon placing an order, we will send you an order confirmation, payment confirmation and a delivery confirmation mail. The recipient of your Gift Card will receive an email with the Gift Card you have selected. The email will have a voucher ID and all the information required to redeem the vouchers on the Air India website or Air India mobile app while purchasing a flight ticket or select ancillary services offered by Air India.
11. Can Travel Insurance and Upgrade+ be purchased using the Air India Gift Card?
No, Air India Gift Card can be used to pay for Air India flight tickets and additional products or services offered by Air India, such as, seats and prepaid baggage.
12. How do I check the status of my Gift Card order?
You will receive a confirmation email with all the details once the purchase is complete. You can also check the order status here .
13. How do I check the balance of my Gift Card order?
You can check your Gift Card balance anytime on our customer portal .
14. Can I recharge my Gift Card?
Gift Cards cannot be recharged, but you can buy a new one at any time!
15. Can I use my Gift Card partially?
Using the Gift Card partially depends on the Gift Card. Some Gift Cards can be redeemed only once, while others can be redeemed multiple times until the balance goes to zero. In case the value of the purchase exceeds the value of the Gift Card, the difference shall be paid by the bearer. No refunds or credit note shall be issued for the unused part of the Gift Card.
16. What is the validity of my Gift Cards?
The validity of the Gift Card will be provided in the email sent to the recipient.
17. I misspelt the name while purchasing the Gift Card; what can I do?
Please contact Air India’s call centre for changing the name on a Gift Card.
18. Can I purchase a Gift Card from a travel agency?
The purchase of a Gift Card can only be done online through the Platform.
19. Can I redeem my Gift Card at a travel agency?
You can only redeem the Gift Card on Air India website or Air India mobile app.
20. Can I purchase a physical Air India Gift Card?
No, Gift Cards are only available in digital form. Upon purchase, the Gift Card will be sent to the desired recipient through email.
21. What currency can I purchase and redeem the Air India Gift Card in?
Air India Gift Card can only be bought and redeemed in INR.
22. Can I use my Flying Returns points to buy an Air India Gift Card?
No, you cannot use your Flying Returns points to purchase an Air India Gift Card.
23. Can I redeem my Air India Gift Card at local offices or on Star Alliance websites?
The Air India Gift Card can only be used when booking through the Air India website or the Air India mobile app
24. Can I redeem my Air India Gift Card on interline and codeshare journeys?
Yes, the redemption of an Air India Gift Card is applicable on interline and codeshare journeys
25. How will I know if my loved one has received the gift card?
Once your payment is successful, an email will be sent to your loved one, notifying that you have sent them a Gift Card.
26. Can I use the gift card for buying add-on/ancillary services?
Yes, you can buy add-on and ancillary services (except travel insurance, upgrades or any goods and/or services offered by any third-party other than Air India) with the Gift Card, as long as such add-on and ancillary service is offered by Air India on Air India website or Air India mobile app.