Terms & Conditions

Air India is the issuer and redeeming entity for Gift Cards.

Gift Cards can be purchased only through the Platform. Gift Cards can be purchased and redeemed only in Indian currency (INR) and can be redeemed for bookings from Point of Sale India only.

The gift card can be redeemed only on www.airindia.com

Gift Cards are valid until the date mentioned on the Gift Cards. The validity of a Gift Card cannot be extended under any circumstances. You understand that you will not be compensated in any manner for any lapsed or unused amount under a Gift Card.

Gift Cards can be used to buy Air India tickets and ancillary products on the Air India website and mobile app and cannot be used to avail travel insurance, upgrades or any goods and/or services offered by any third party other than Air India.

Gift Cards are fully transferable but cannot be resold. Any unlawful resale or attempted resale is grounds for seizure and cancellation of the Gift Card without compensation.

You can purchase the Gift Card in any denomination between INR 1,000 and INR 2,00,000.

Gift Cards cannot be redeemed through any offline channel, such as a call centre, customer service centre or airport ticketing centre.

Gift Cards cannot be redeemed for group travel.

Gift Cards are for individual use only. If travel agents are found purchasing or using the Gift Card, the booking will be cancelled, and no refund will be issued.

In case of a transaction failure, while making the payment through an Air India Gift Card, the amount will be automatically refunded to the same Gift Card balance within twenty-four (24) hours of failure of such transaction.

A Gift Card can be combined with any offer, such as a discount, cash back, or promotion, offered on Air India’s website, www.airindia.com.

Other modes of payment like credit cards can be used along with the redemption of the Gift Cards. Please note that no other payment mode except for a credit card can be used along with the redemption of the Gift Cards.

Gift Cards may be valid for both full and partial redemption depending on the Gift Card. Some Gift Cards can be redeemed only once, while others can be redeemed multiple times until the balance goes to zero. In case the value of the purchase exceeds the value of the Gift Card, the difference shall be paid by you. In case of partial redemption, the balance amount remains in the Gift Card until the validity period, which can be used for future transactions. No refunds or credit notes shall be issued for the unused part of the Gift Card.

Multiple Gift Cards (up to a maximum of three (3)) can be combined and used in a single transaction. If three (3) vouchers are used, the value of the third voucher must meet or exceed the remainder payment amount. Otherwise, only two (2) vouchers can be used along with other mode of payment to meet the remainder payment amount.

To use multiple gift cards at once, you can add all your Gift Cards to Air India Wallet

A Gift Card, once issued, cannot be refunded, cancelled, or exchanged for cash.

In the event that a transaction fails due to technical reasons, the corresponding amount will be recredited to the Gift Card within 24 hours. If the amount is not reflected within this timeframe, customers are advised to contact our call centre for assistance. Please note that Air India shall not be held liable for any changes in ticket prices that may occur during this process.

Air India will not be responsible if the Gift Card is used without permission and you are solely responsible for maintaining the confidentiality of all details provided to you in relation to a Gift Card. You understand that we may choose to withdraw, amend, replace, extend, suspend, limit, or cancel any Gift Card at any time at our sole discretion, without any notice and liability to you.

You understand and acknowledge that while Air India issues Gift Cards to you, the issue of Gift Cards shall in no way mean, imply, or denote a promise or commitment for the assured provision of services or products.

To the fullest extent permitted under applicable law, the Gift Card, Platform and other related products, information, materials, and services provided by Air India are provided on an "as is" and “as available” basis. To the fullest extent permitted under applicable law, Air India disclaims all warranties of any kind, express or implied, arising out of the Platform and the use of the Gift Cards, including merchantability, fitness for a particular purpose, title, and non-infringement, and all warranties arising from course of dealing, usage, or trade practice in respect to the same. Without limiting the foregoing, Air India makes no warranty of any kind that the Gift Cards, Platform, or any related products or results of the use thereof, will meet your or any other persons' requirements, operate without interruption, achieve any intended result, be compatible or work with any software, systems, or other services, be secure, accurate, complete, free of harmful code or error-free.

You acknowledge and agree that in the event a Gift Card is non-functional, your sole remedy will be the issuance of another Gift Card, for the value remaining in the non-functional Gift Card.

You agree and acknowledge that neither Air India nor any of its affiliates will be liable for any loss or damage that you or any third-party may suffer or incur which is suffered due to the use of a Gift Card in the event such loss or damage is not attributable to Air India, including but not limited to any loss or damage arising out of or due to: (a) your failure to maintain confidentiality of the details pertaining to a Gift Card or your account with Air India; (b) your failure to provide correct, complete or accurate information or data to avail the Gift Card; (c) your use or inability to use, or availability or unavailability of the Gift Card or the Platform, including any third party services; and (d) the occurrence or existence of any defect, interruption, or delays in the operation or transmission of information to, from, or through the Gift Card or the Platform,communication failure, theft, destruction, or unauthorised access to Air India’s records, programmes, services, servers, or other infrastructure relating to the Gift Card or the Platform.

In case of cancellation of purchase made using the Gift Card within the validity period, the amount deducted from the Gift Card will be reversed to the same Gift Card which was used at the time of making the respective purchase

In case of cancellations where the Gift Card validity has already expired at the time of initiation of the cancellation process or at the time of processing a refund, no refund will be processed for the amount paid through the expired Gift Card.

In the event an amount is refunded to the Gift Card, users must save the Gift Card number and pin code to utilise this refunded amount under the Gift Card as Air India cannot reissue a new Gift Card number.

Air India reserves the right to modify these Gift Card Terms at its discretion. Such modifications will be updated by Air India on the Platform.

Air India reserves the right to deactivate, suspend, hold for review, cancel any Gift Card, or refuse to accept any Gift Card if it suspects that there is a duplicity of cards, the Gift Card was procured using fraudulent means, for any other violation of the Gift Card Terms or if so considered necessary by Air India in its sole discretion.